ACT has offices in Johannesburg, Cape Town and Durban and we have representation in the Eastern Cape. We carry a comprehensive stock of spare parts at all three of our offices, specifically profiled around the installed bases in these areas. Our Durban and Cape Town stocks are topped up from our Head office in Johannesburg. We airfreight all our replacement stock from Nordson in the United States in order to ensure minimal down time for our customers at all times.
TECHNICAL BACKUP AND SUPPORT
Our engineering and service staff are fully trained on the entire range of Nordson ICS equipment and we pride ourselves on an excellent backup service. Our Engineers and Technicians are on call 24 hours a day and are ready to offer technical support on site, telephonically or via email correspondence.
We offer full technical services be it on an ad hoc basis or through service level agreements. In many instances we are an extension of our customers’ maintenance teams whereby we do planned maintenance on behalf of our customers. In the unlikely event of us not being able to repair equipment during a site visit, we offer loan equipment in order to minimise down time.
Our technical team offers training on our entire product range. Depending on customer requirements, training can be provided on site on a hands on basis or in a classroom situation at the customer’s premises or at our head office in Meadowdale.
DESIGN AND FABRICATION
ACT, whilst specializing in the supply and support of Nordson Industrial Coating Equipment, we also design and manufacture complete powder booths, powder recovery systems, powder recycling systems and wet spray booths. Our engineers work closely with Nordson’s technical experts in order to provide up to date, cutting edge technology at all times.
Working with electrical integrators who subscribe to best practice philosophies and standards, we are able to offer fully automated solutions, tailored to precise customer requirements.
TURN KEY SOLUTIONS
We offer turnkey solutions of complete powder and liquid paint plants in collaboration with reputable systems houses specialising in pre-treatment systems, effluent treatment plants, reverse osmosis plants, conveyors and ovens. Together we have project managed and installed world class plants in Italy, Czech Republic, Mozambique, Kenya and here in South Africa.